FAQ

If you are ordering from outside the UK, your order may be subject to import duties, taxes, and customs fees when it arrives in your country. These charges are set by your local customs authority and are the responsibility of the buyer.

Unfortunately, we have no control over these costs and can’t predict what they might be, as every country has its own rules and thresholds. We also can’t mark orders as “gifts” or alter the customs value, as this is against the law.

If you’re unsure about the possible charges, we recommend checking with your local customs office before placing an order so there are no surprises when your parcel arrives.

 

We now restock bi-weekly, and stock tends to sell out very quickly, so it’s best to be prepared!

Here’s the schedule:

• Around the end of each month, we release a Made to Order drop which will be spaces for made to order items. 
• Around two weeks later, there’s a Ready Made restock with more pre-made items ready to ship.

If a Made to Order item says “Sold Out”, that means all available slots have already been taken for this round. More spaces will open in the next drop.

To stay in the loop and increase your chances of grabbing what you want, sign up to the email list—you’ll get early updates about restocks, new drops, and available spaces.

More info here

 No. We only sell my work via my website, my instagram page and some local markets. There are a lot of scam accounts going round using artists reels and photos to sell on social media ads. Please be vigilant and report any ads you see ‘selling’ my work. I also don't sell via ads or in any shops. 

Do you sell on Etsy?

No! Iddy Biddy Titty Co. does not have an Etsy shop.

If you see our designs being sold on Etsy, or anywhere else that isn't through my official website or social media, they are not being sold by us and are not affiliated with Iddy Biddy Titty Co.

Unfortunately, we am very aware that a number of people have copied our original designs, products, wording and even used photographs of our actual work to sell their own products.

This is something we take extremely seriously.

So when another business takes an original design that we've spent lots of time developing, makes their own version of it and sells it as though they've come up with the idea themselves, it isn't just a bit of harmless "inspiration". It directly takes away from the person who actually put the time, money and creativity into creating it.

Copying is especially shit for small independent businesses.

We're not a huge corporation with a massive team of lawyers sitting around waiting for someone to copy a product. We're a small handmade business, and every sale matters. When someone copies an original design and sells a cheaper version of it, they're benefiting from all of the hard work that went into creating, photographing, marketing and building recognition around that product, without having done any of that work themselves.

Even worse, copying can make customers think that the copied product came first, or that the businesses are connected, when they aren't.

We've unfortunately had instances of people copying our actual products, copying very distinctive design elements, using our photographs and creating listings that are clearly intended to benefit from the recognition we've built around our work. We actively monitor for this and will challenge copying where appropriate.

Please also be aware that buying from a copied listing does not support our small business. If you want the genuine Iddy Biddy Titty Co. version, please purchase directly through this website.

If you spot an Etsy listing or another website that you think is copying my work, you're very welcome to send us a screenshot or the link so I can look into it.

Thank you for supporting the original rather than the copy.

What happens if i missed my delivery and it has been returned?

If a delivery attempt is missed and the parcel is not collected or rescheduled in time, it may be returned to us. Unfortunately, we can’t cover the cost of resending items in these cases, so if your order is sent back, you’ll need to pay for postage again as well as any customs/import fees before we can re-ship it. 

Please make sure your shipping details are correct at checkout and that someone is available to receive the parcel, or that you collect it promptly from your local depot to avoid delays and extra charges.

 Don't worry! The first thing to do is to take photo's of the parcel (inside and out) and then the broken item and send to us via email - hello@iddybiddytitty.co.uk. Everything is sent out insured so we are covered and can discuss what you would like to do going forward.

What are the shipping costs?

UK - 

2nd class tracked - starts from £6.65 and increases slightly based on weight - this is calculated at checkout

1st class tracked  - starts from £8.25 and increases slightly based on weight - this is calculated at checkout

International shipping - Starts from £25 and increases slightly based on weight - this is calculated at checkout

All items are sent insured and packaged really BLOODY well! So there should be no issues in transit. 

Can you combine my postage if I place multiple orders?

Unfortunately, we are not able to combine postage once an order has been placed. Each order is packed and processed separately to keep things organised and to help prevent ceramic pieces from breaking in transit.

Please email us at hello@iddybiddytitty.co.uk Please note my social media is not  monitored so email is always best.  

If you’ve placed a made-to-order item, please note that these typically take up to 13 weeks to complete. we kindly ask that you hold off on getting in touch about your order unless it’s been more than 13 weeks since you placed it — thank you so much for your patience and understanding!

If you'd like to see what we're currently working on, you can also check out our Instagram and Facebook Stories. We usually share updates from the studio each day, including what we're making, glazing, firing and packing, so it's the best place to see what stage current orders are likely to be at.

Returns FAQ

Can I return my order?
We want you to love your order, but we understand sometimes things don’t work out.

Made to Order & Seconds Items
Please note that any Made to Order or Seconds pieces are non-refundable. These items are handmade specifically for you or sold at a discounted price due to minor imperfections, so we're unable to accept returns or exchanges on them.

All Other Items
If you’d like to return an item that isn’t Made to Order or a Second, it must be:

• Returned in its original, unused condition

• Sent back within 2 weeks from the order date.

• Returned in the original packaging and packed in the same way it arrived

Our pieces are handmade and fragile, so proper packaging is essential to avoid damage in transit. Unfortunately, we can’t be held responsible for items that break due to insufficient packaging on return.

If you’re unsure how to repack your item, feel free to get in touch before sending it back and I’ll happily advise.

Return Address:
Iddy Biddy Ltd
Unit 4, St Johns Workshops
Bracebridge Heath
Lincoln
LN4 2TA

Please note that return postage costs are the responsibility of the customer. We recommend using a tracked postal service to ensure your return arrives safely.

If you have any questions before sending your item back, feel free to get in touch via email.

 

Contact Info

Got any other questions that we haven't answered above ? The best way to get hold of us is by email at hello@iddybiddytitty.co.uk and someone from the team will get back to you as soon as we can.

Studio Address

Iddy Biddy Titty Co
Unit 4, St Johns Workshops
Caistor Drive
Bracebridge Heath
Lincoln
LN4 2TA

Please note that this is our working studio and we’re not open to the public.

We’re hoping to offer pottery lessons in the future when we’ve moved into a bigger unit, so keep your eyes peeled for updates on that. We’d bloody love to get you all making some pottery with us!